Terms of Service

Last updated October 20, 2026

Hatch Makers ("Hatch") is a marketplace where independent makers sell things they make themselves. By using Hatch or buying from a shop on it, you agree to these terms.

Who you're buying from

Each piece is sold by the maker whose shop it's in, not by Hatch. The maker is the seller: they set the price, make and ship the piece, and handle returns. Payments are processed by Stripe, straight to the maker's own Stripe account. Hatch provides the shop pages and checkout and may take a small fee from each sale.

How orders work

• When you check out, your card is put on hold, not charged.
• The maker then confirms or declines your order. You're only charged once they confirm it.
• If they don't confirm within 7 days, the hold is released and you aren't charged.
• We email you when your order is confirmed, declined and shipped.

Returns and problems

Each maker sets their own return policy, shown on their shop and product pages. If something is wrong with your order, contact the maker first. If you can't sort it out, contact us and we'll help. If you dispute a charge with your bank, the maker and Stripe handle the dispute.

Your account

• You must be at least 13 to use Hatch, and 18 (or have a parent or guardian's permission) to buy.
• Keep your sign-in email secure. You're responsible for what happens under your account.
• Don't misuse Hatch: no fraud, spam, harassment, signing other people up for emails, or trying to break the site.

Makers

Makers also agree to the Seller agreement.

Content

Makers own their photos and descriptions and let Hatch show them on the site and in emails. If you think something on Hatch copies your work or breaks the law, tell us and we'll look into it.

Limits

Hatch is provided as is. We work hard to keep it running, but we can't promise it will always be available or error free. Because makers are the sellers, Hatch isn't responsible for the pieces themselves. To the extent the law allows, Hatch's total liability to you is limited to the fees Hatch received from your orders in the past 12 months.

Changes

We may update these terms. If we make a big change, we'll say so on the site. Using Hatch after a change means you accept it.

How we handle your information is in our Privacy Policy.

Contact

Email hello@hatchmakers.com.